EIFER seeks an IT Service Desk Employee (m/f/d) - 1st Level Support.

The position is based in Karlsruhe with a duration of initially 2 years starting as soon as possible.

Founded by EDF and KIT in 2002, EIFER bridges science and industry, providing innovative energy solutions for a sustainable future.

Responsibilities

Provide on-site IT support for hardware, software, and peripherals.
Handle 1st Level inquiries via phone, email, or ticketing system.
Troubleshoot issues in Microsoft environments (Windows, Microsoft 365: Teams, Outlook, OneDrive).
Manage user accounts and access using Microsoft Entra ID.
Document and escalate tickets in the ticketing system.
Support cloud-based Microsoft 365 and modern workplace tools.
Perform basic network troubleshooting and support.
Assist with onboarding new employees, including setup and guidance.
Answer onboarding questions related to Microsoft Windows, Windows Autopilot, and Apple iOS devices

Requirements

Completed IT training (e.g., IT specialist, Fachinformatiker) or a professional qualification recognized as equivalent to EU standards.
1-3 years of IT support experience (1st Level or on-site).
Strong knowledge of user support and administration in Microsoft 365 environments.
Experience with Microsoft Entra ID for user account management.
Knowledge of Windows Autopilot and Intune MDM for iPhone management.
Beginner or intermediate skills in a scripting language (e.g., PowerShell, Python).
Understanding of networking fundamentals (e.g., TCP/IP, DNS, DHCP).
Fluent German (C1+) and proficient English (B2+).
Excellent communication, teamwork, and independent problem-solving skills.

Heike Stockmann
heike.stockmann@eifer.org

For more information visit:
www.eifer.org